RUNFASTER / SUPPORT
Support.
Last updated: October 6, 2026
Bugs, billing questions & ideas
Tell us what happened or what you would like to see. You can also ask about Plus purchases and restores here. We review messages in order; investigations may take some time.
To: runfastersupport@gmail.com
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If a purchased Plus plan is missing, use the Apple Account you bought it with and try You → Runfaster Plus → Restore Purchases. Contact us below if it is still missing.
To stop renewal on iPhone, open Settings → your name → Subscriptions. Apple cancellation guide / Apple refund request guide
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FAQ
Do I need to sign in?
Yes. Sign in with Apple or Google. Run days and league results are confirmed on our server. Runs are saved on your device when offline and sync later.
Do my run days go down if I rest?
No. Each day you run counts once and adds to your total.
Which runs are counted?
Runs that start after you register your account. Older workouts in Apple Health are not counted.
How do I delete my account?
In the app, go to You → Account & league. This removes your account and shared data from our server and cannot be undone. If you can't open the app, email us.
Can other people see my GPS route?
No. Your route stays on your device and is never sent to friends or the league.